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Return Policy

Eligibility and Conditions. Returns allowed?: Yes. The following conditions apply to the Returns policy:. Requirements. The following will be required to process a return request:. To be eligible for a return, your item must be in the same condition

Exchanges and Store Credit Policy

Eligibility and Conditions. Exchanges allowed?: No. Store Credit offered?:  Yes. The following additional conditions apply to the Exchange and Store Credit policy:. The following conditions apply to the Exchange and Store Credit policy:. Requirements

Cancellations and Order Modifications Policy

Order cancellations and or modifications must be submitted in writing within 1 hour of order placement. After that time has elapsed, you may be eligible for a refund, exchange, or store credit. Please refer to those policies for more details. Our can

Warranty Policy

Warranty Coverage Period. Window length: 12 months. Window start date: The warranty period commences as of the date of the order invoice. Coverage Details. The manufacturer warrants this product of any defects in workmanship and materials, under norm

Incomplete Orders / Missing Items Policy

Sensory Joy will process a replacement for orders that arrive with items or components missing. Incomplete or Missing Item Claim Window. Window length: 10 days. Window start date:. For Missing Items, the claim window starts as of the date the order w

Shipping Policy

Eligible Destinations:. Sensory Joy offers shipping to the contiguous 48 states, Washington D.C., Alaska, Hawaii, and Canada. Order Fulfillment:. Unless otherwise indicated on the product page, for in-stock orders we allot our fulfillment team up to

Chargebacks Policy

At Sensory Joy, we strive to provide excellent customer service and resolve any issues that may arise. This policy outlines our guidelines and procedures regarding chargebacks initiated by customers. By making a purchase, you acknowledge and agree to

Third Party Shipping Protection Policy

Sensory Joy partners with Route to offer Green Package Protection. This service provides coverage for your orders from loss, theft, or damage during transit. We highly encourage customers to purchase shipping protection as it extends coverage to your

Discounts Policy

At Sensory Joy, we believe in providing exceptional value to our valued customers. To enhance your shopping experience and reward your loyalty, we offer the following discount policy:. Promotional Discounts:. We frequently run promotional campaigns a