Sensory Joy facilitates the returns of items under specific conditions. Returns are allowed, provided the item is in the same condition as received, unused/unwashed, with tags, and in its original packaging. However, certain items are excluded from r
Exchanges and store credits are allowed, depending on the circumstances. To qualify for an exchange or store credit, the item must be in the same condition as received, unused/unwashed, with tags, and in its original packaging. Certain items, such as
Order cancellations and or modifications must be submitted in writing within 1 hour of order placement. After that time has elapsed, you may be eligible for a refund, exchange, or store credit. Please refer to those policies for more details. Our can
Our Warranty policy outlines the eligibility, coverage period, conditions, limitations, and terms associated with product warranties. The warranty coverage period is set at 12 months, starting from the date of the order invoice. This warranty covers
Our Incomplete Orders/Missing Items Policy is designed to address and rectify orders that arrive with missing items or components. If such a situation occurs, Sensory Joy will process a replacement for the affected items. The Incomplete or Missing It
Eligible Destinations:. Sensory Joy provides shipping services to the contiguous 48 states, Washington D.C., Alaska, Hawaii, and Canada. Order Fulfillment:. Unless otherwise indicated on the product page, for in-stock orders, our fulfillment team is
At Sensory Joy, we strive to provide excellent customer service and resolve any issues that may arise. This policy outlines our guidelines and procedures regarding chargebacks initiated by customers. By making a purchase, you acknowledge and agree to
Sensory Joy has partnered with Onward to provide our customers with carbon neutral shipping protection, CashBack and a 90 day satisfaction guarantee on your purchase. When you add Onward to your order, you’ll be protected against lost, stolen or dama
At Sensory Joy, we believe in providing exceptional value to our valued customers. To enhance your shopping experience and reward your loyalty, we offer the following discount policy:. Promotional Discounts:. We frequently run promotional campaigns a