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Shipping PolicyUpdated 4 days ago

  1. Eligible Destinations:

    1. Sensory Joy offers shipping to the contiguous 48 states, Washington D.C., Alaska, Hawaii, and Canada 

  2. Order Fulfillment:

    1. Unless otherwise indicated on the product page, for in-stock orders we allot our fulfillment team up to 5 business days to pick, pack, and ship orders.

  3. Shipping timing:

    1. Shipping options and associated costs are presented during order checkout.

      1. Our average shipping timeline is roughly 10 - 15 business days which does not include the fulfillment processing time.

  4. Order Tracking:

    1. Orders may be tracked at this link using the tracking number which will be sent via email at the time of shipment. Please note for orders shipped via DHL, browser security settings may need to be adjusted to view their tracking page. Additionally, tracking information will only appear once the order has been fulfilled. 

  5. Shipping Updates:

    1. Fulfillment and shipping updates will be sent to the email address you used to place your order as the order is processed.

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